He starts his day when most of us are asleep, travelling listlessly helping people. His eyes are always on the lookout for new people, one more person, one MORE person, ONE MORE person like hungry lion hunting on a group of rabbits. He unites people from different classes and economic backgrounds during his work. He is the king on the road .He has got style of a Rajanikanth and the skill of a James bond .He has a brown apron to wear on and a well decorated auto which resembles & competes with a Nano. I am referring to auto drivers who help us to commute, travelling to even places where is there is no or limited public transportation. I term my speech Management lessons I have learnt looking at them.
I am sure we all fear when it rains in Hyderabad not because we get wet but we have to wait in traffic. Not sure how many of us actually know that we on an average spend 10 days every year either waiting or struck in traffic. Many of us just wait for the traffic to be cleared or a green signal to be flashed, but an auto driver always thinks out box in a complex situation. How many times we have seen him to be innovative by discovering new routes on the fly and then leading others to follow him in the new route. He always sees a hope in the dark, a way in a deadlock, and a smile on Manmohan Singh. It tells us, whenever you are disappointed, disheartened and dejected, when you are pushed to the wall, please don’t lose hope but discover different ways and am sure you will find light & delight in your fight.
By design an auto has to carry 3-4 people, but by default it carries 7 passengers + 1 pilot, which can even astonish makers of it. If you seen tamil movie mike,madan kamaraju movie where you got confused with who is who,you will have similar difficulty to identify driver as there will be 4 people always sitting in the front,but our pliot is always tilted to extreme ends during driving. Imagine you sitting in a jam packed auto where you not only can smell others sweat and breath but also their greed for extra space. In this setup our pilot surprises us by stopping to a hand-way request in the journey. He requests us to adjust so as to accommodate new guest. With anger, resentment and eagerness you wonder how? It’s possible by moving butts here and there and to make things simple pilot takes you on a pothole which automatically set things right. Little later, you see another hand-wave; you assume that is not for this auto,To your disbelief & distrust ,you realize its meant for you when you hear to adjust again from your pilot. You now ask where the space is and why is this only visible to our hero and no one else.
It demonstrates that there is always a scope & room to be accommodative and receptive in life. It means in our fast paced busy life, it is possible to help little more to your spouse, to spend little more time with kid, to accept little more requests from your friends & family. It is possible, think about it as its relationships that count at the end of the day.
Most corporate have to observe him on his customer relationship management. An auto driver always sees that customer is first in any situation. He never denies any customer request whether to stop or to take in. He can go wildly & dangerously on the other way, like a school boy running over lunch bell, if someone waves a hand requesting his service. He can unmindfully stop on the middle of a road to comfort customer to reaching his place. He entertains people with nice music, papers of salman,shahrukh ,katrina, and help- line numbers; let’s not to forget his entertaining talk all along the way which will be mostly first post on happening things in the city, reviews of newly released movies
He is a reliable person and Mr dependable when you have crunch of time as he always takes you on a shortest route which he explores continuously. It reminds us calls from top leaders to you reduce turn around time and be efficient. He implements our tradition to respect our women by reserving luxury seats to them. A back seat is for reserved for women. If you are male, you can start your journey comfortable on a corner of a back seat; shuffle to the middle when a beautiful lady comes in and later moving to other end as per need. When you disembark your journey, you actually realize that you were actually designated as his co-pilot where you helped him hand signals, sitting beside him in the front.
In the era where we normally don’t know who our neighbors are, an auto driver bonds us with strangers who have different needs but similar objective. He provides us a small opportunity but definitely first step to make new friends ,meet new people and to blossom on new love stories. He exemplifies e how we can be innovative when pushed to wall, how we can still be accommodative & receptive in life even after reaching our limits. He also demonstrates on a real time how we can maintain our ethics and values even in small place or in a small living. I believe he is certainly a management guru on the road. Don’t you think so?
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